Shanghai Disneyland yesterday released an official Q&A list on the ticket sales, which begins on March 28.
Q: When do ticket sales start for Shanghai Disneyland?
Shanghai Disneyland park ticket sales begin on March 28 at the following times:
12:01am at Shanghai Disney Resort’s official website (http://www.shanghaidisneyresort.com)
12:01am at the official Shanghai Disney Resort store on Alitrip
12:01am at Shanghai Disney Resort’s official WeChat account
8:00am at the Shanghai Disney Resort Reservation Center 400-180-0000 or +86-21-31580000.
Also, a full list of Shanghai Disney Resort authorized travel partners can be found on the Shanghai Disney Resort website.
Q: How many types of tickets are available?
Shanghai Disneyland park offers both regular and peak-priced tickets, with regular pricing set at ¥370 and peak pricing for high-demand dates set at ¥499. Pricing during the Grand Opening period (June 16-30, 2016) is set at ¥499. Please refer to the calendar on the Shanghai Disney Resort official website for regular and peak dates. All tickets are date-specific.
Special pricing will be provided to many of our guests, including children, seniors and guests with disabilities (eligibility criteria defined on website). Children 1.0M and below are admitted free. A two-day ticket will also be available at a discount. A detailed price listing can be found on the Shanghai Disney Resort official website.
Q: What is a dated ticket?
Tickets will be date-specific and valid for admission only for the date shown on the ticket. Guests with valid admission will be guaranteed entry into Shanghai Disneyland Park for the date shown on the ticket. To guarantee access to the theme park, it is recommended that guests plan the trip in advance and purchase tickets accordingly, in advance.
Q: Do children need tickets, too?
Children 1.0M and below, accompanied by a responsible adult with a paid admission ticket, receive free admission to Shanghai Disneyland park.
Guests (1.4M and below) can purchase child tickets. Guests who are height above 1.4M and below 65 years old need to purchase regular admission.
Guest must be at least 16 years of age to purchase tickets on their own to Shanghai Disneyland park. Guests under the age of 16 must be accompanied by a guest age 16 or older to enter the park.
Q: Are there any age limitations for purchasing tickets?
Guest must be at least 16 years of age to purchase tickets on their own to the Shanghai Disneyland theme park. Guests under the age of 16 must be accompanied by a guest aged 16 or older to enter the park.
Q: Are there maximum purchase quantities?
Guests may purchase a maximum of five tickets per government ID.
Q: What kind of payment methods can I use to purchase tickets to Shanghai Disneyland park?
Shanghai Disney Resort official sales channels accept the following payment methods:
Shanghai Disney Resort official website (www.shanghaidisneyresort.com) accepts domestic cards with China UnionPay, and foreign Visa, MasterCard, JCB and Diners Club cards, as well as Alipay.
Shanghai Disney Resort Reservation Center accepts domestic cards with China UnionPay, and foreign Visa, MasterCard, JCB and Diners Club cards.
Shanghai Disney Resort official Wechat account accepts Wechat Tenpay.
The official Shanghai Disney Resort store on Alitrip accepts Alipay.
For payments to authorized travel partners, please contact them directly for details.
Q: How do I know that my purchase has been successfully completed?
Upon completion of the order and payment, the guest will receive a confirmation notice:
For tickets purchased from the Shanghai Disney Resort Reservation Center, guests will receive an email confirmation.
For tickets purchased on the Shanghai Disney Resort website, guests will have the choice of receiving either an email or an SMS text message.
For tickets purchased on Shanghai Disney Resort official WeChat account and Alitrip store, guests will receive a confirmation according to the respective process.
For tickets purchased from authorized partner channels, please contact them directly for details.
Q: How can I tell if a ticket is real or counterfeit?
To guarantee that guests purchase official and valid tickets to Shanghai Disneyland, guests should only purchase park tickets from the following authorized channels:
Shanghai Disney Resort direct channels:
Shanghai Disney Resort official website (www.shanghaidisneyresort.com)
Shanghai Disney Resort Reservation Center at 400-180-0000 or +86-21-31580000
Official Shanghai Disney Resort store on Alitrip
Shanghai Disney Resort official Wechat account
A full list of official travel partners can be found on the Shanghai Disney Resort website.
Upon completion of the order and payment, the guest will receive a confirmation and it is the guest’s sole responsibility to ensure their confirmation is stored in a safe place that cannot be stolen or copied.
Should guests have any questions or concerns, they may contact Shanghai Disney Resort Reservation Center at 400-180-0000 or +86-21-31580000.
Q: What documents are required to enter Shanghai Disneyland park?
To guarantee access to the theme park, please make sure to do the following:
Bring ticket confirmation.
Bring the identification document used to purchase the tickets.
When entering Shanghai Disneyland park, the holder of the identification document should enter the park with the entire travel party. For example, if the father purchases three tickets for his family using his government ID, the father must enter the park with his government ID together with his family.
Q: Can minors enter Shanghai Disneyland park by themselves?
Guests under the age of 16 must be accompanied by a responsible adult age 16 or older when entering the park.
Q: Do I have to purchase tickets in advance? Can I buy tickets on site?
Yes, subject to availability. To guarantee access to the theme park, it is recommended that guests purchase tickets through our official channels in advance.
Q: Are there any refunds or exchanges available if I’m unable to use my pre-purchased tickets? Are there any cancellation or change fees?
Once a ticket has been purchased, guests can change the date of the ticket once. Changes must be made at least 48 hours in advance of the ticket validity date. Park tickets are non-transferable and non-refundable. All date changes are subject to availability.
Q: How do I purchase tickets for seniors, children and guests with disabilities?
Guests can purchase senior and child tickets through our official channels.
To purchase tickets for guests with disabilities, please call Shanghai Disney Resort Reservation Center at 400-180-0000 or +86-21-31580000.
Q: Can I purchase a ticket and give it to another guest as a gift?
Tickets may be purchased as a gift. However, the recipient’s identification information must be entered into the system at the time of purchase. Please note the recipient’s identification documents will be required at the time of park entry.
Q: Where can I find the hours of operation for the date I am visiting?
For 06/16 Grand Opening day, Shanghai Disneyland park will start operation at 12:00 pm and close at 10:00 pm.
Guests may refer to the Shanghai Disney Resort official website for the park hours on future dates.
Q: Can one get access to all the attractions in Shanghai Disneyland park with one ticket?
A ticket to the theme park will provide a full day of world-class family entertainment and immersive storytelling experiences. One ticket provides admission and access to all of the attractions and entertainment inside Shanghai Disneyland park. THE LION KING production at the Walt Disney Grand Theatre at Disneytown, Shanghai Disney Resort’s shopping, dining and entertainment area, is a separately ticketed event.
About Hotel Reservations
Q: How can guests make reservations for Shanghai Disneyland Hotel and/or Toy Story Hotel, at Shanghai Disney Resort?
Reservations for Shanghai Disney Resort hotels may be made beginning March 28 through the following channels:
Beginning at 12:01 am at the Shanghai Disney Resort official website (www.ShanghaiDisneyResort.com)
Beginning at 12:01 am at SHDR flagship store on Alitrip
Beginning at 8:00 am at Shanghai Disney Resort Reservation Center at 400-180-0000 or +86-21-31580000
Guest can also make reservations through SHDR’s official travel providers. A complete list can be found at www.shanghaidisneyresort.com.
Q: What is the maximum capacity of a resort hotel room at Shanghai Disney Resort?
The maximum capacity per hotel room varies from three to five guests, depending on the room type. Room rates are based on two adults, and an additional CNY200+15% per person will be applied for each additional person thereafter. Children under the age of 12 sharing a room with their parents may stay free of charge. Exceeding the maximum room capacity is strictly prohibited.
Q: How many rooms can a guest book under one online reservation?
Guests may book one room per online reservation. Guests may book a maximum of three rooms per guest name.
Q: What are the terms and conditions for no-shows, cancellations, upgrades, reservation date changes and other changes?
Guests who book their stay through Shanghai Disney Resort website or the Shanghai Disney Resort Reservation Center and wish to make any changes or cancellations to their reservation must call the Shanghai Disney Resort Reservation Center.
Guests who book their stay through a registered third-party partner must call that third party to notify them of the change request or cancellation.
Cancellations and changes must be made at least 48 hours prior to the check-in date. Change of room type is subject to availability.
Room upgrades are subject to availability. Additional charges may apply.
Terms for no shows: Guests will be charged for the first night’s stay.
Q: If I made a reservation at one of the resort hotels on site, does that mean I get free access to Shanghai Disneyland?
A hotel reservation does not include park entrance. Tickets to the Shanghai Disneyland theme park must be purchased in addition to resort hotel reservations.
Q: I have successfully booked a hotel room at Shanghai Disney Resort hotels. Am I guaranteed to be able to purchase park tickets?
YES. Both Shanghai Disneyland Hotel and Toy Story Hotel will sell admission tickets to the Shanghai Disneyland theme park. All ticket types will be available for purchase at the hotels, and registered hotel guests will be guaranteed admission upon purchase.
Q: What is the price for Shanghai Disney Resort hotels?
The price of Shanghai Disney Resort hotels will vary based on the season. Detailed pricing information will be available through our official and authorized sales channels sales beginning March 28th.
About THE LION KING TICKETS
Q: When do tickets for THE LION KING musical start to go on sale?
Tickets for The Lion King show will go on sale beginning Mar. 28.
Q: What is the price for THE LION KING show?
Ticket prices for The LION KING show will vary based on the season and the sections of the theater. Detailed pricing information will be available through official Shanghai Disney Resort channels on Mar. 28th.
Q: Will THE LION KING at Shanghai Disney Resort be performed only in Chinese?
Yes. Shanghai Disney Resort proudly presents the first-ever Mandarin stage production of the Broadway hit, THE LION KING. African phrases used in the Broadway production will remain in their original language.
Q: Will children be able to understand THE LION KING??
Although THE LION KING is a family show, we recommend it for children age 6 and older.
Q: Do children need tickets for the show?
All audience members for THE LION KING musical require tickets, including children. Seat prices in different sections vary. Detailed pricing information will be available through Shanghai Disney Resort official channels beginning March 28th.
Q: Where can one buy THE LION KING tickets?
THE LION KING tickets can be purchased through the Shanghai Disney Resort official website, the Shanghai Disney Resort Reservation Center and the Walt Disney Grand Theatre Box Office.
Q: How many tickets can one buy per order?
Guests may purchase five tickets per order through the Shanghai Disney Resort official sales channels.
Q: How will I receive my ticket?
The E-ticket will be sent to your mobile phone or email after the order is successfully processed.
Q: Where I can find the calendar for THE LION KING?
The calendar for THE LION KING musical will be announced through Shanghai Disney Resort official channels on March 28.
Q: What is the modification and cancellation policy for THE LION KING?
THE LION KING musical tickets cannot be exchanged or refunded after they are sold.
Q: Is the Walt Disney Grand Theatre accessible for guests with disabilities?
Yes. Walt Disney Grand Theatre at Shanghai Disney Resort is fully accessible for guests with disabilities. Please contact the Disney Reservation Center at 400-180-0000 or +86-21-31580000 for more details.